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FAQs

How do I return or exchange?

To initiate a return or exchange, please visit our return portal - here.
 
There, you can create a prepaid shipping label to send back your gear. Simply enter your order number along with your email address or zip code to request a return for a refund or an exchange. Please note that shipping fees are non-refundable.
 
Tips for a Smooth Return or Exchange
  • Ship Separately: If you have multiple orders, please return them separately, each with its own postage-paid label to ensure proper processing.
  • Use USPS: Print the shipping label and mail your package via USPS. Be sure to get a receipt for your records. Our warehouse will process your exchange or refund after the first scan from USPS.
  • Schedule a Pickup: For your convenience, you can schedule a free package pickup with USPS. Click here to arrange it: Schedule a USPS Pickup.
 
All exchange and return shipping labels are made through USPS only.
 
Thank you for choosing us! We're here to help make your experience as smooth as possible and if you need further assistance, please do not hesitate to contact our support team.

What are your return, exchange and refund policies?

Returns:
 
Items may be returned within 30 days of purchase if they are unwashed and unworn.
 
  • To initiate a return, please visit our return portal here
  • Returns not submitted through our return portal and those that do not use the return shipping label provided will see a delay in processing.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Refunds are issued for returned items that meet our return criteria and are approved by our team.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
 
Exchanges:
  • To initiate an exchange, please visit our return portal
  • Unwashed and unworn items may be exchanged within 30 days of purchase.
  • Once your exchange is received and inspected, we will ship out the new item(s) promptly.
  • Exchanges not submitted through our return portal and those that do not use the exchange shipping label provided will see a delay in processing.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
 
For any returns requesting a refund, please note that the shipping fee, if applicable, is non-refundable.
 
Abuse of Return or Exchange Policy:
  • We reserve the right to refuse returns or exchanges that do not meet our criteria or that are suspected to be abusive.
  • Abuse of our return or exchange policy, including but not limited to excessive returns or exchanges, may result in the revocation of utilizing return or exchange privileges.
 
International Returns and Exchanges:
 
Currently, we are only able to issue return and exchange shipping labels for orders within the United States and Canada.
  • For customers in the US: We offer free returns or exchanges.
  • For customers in Canada: While we can provide a return label, please note that the cost of the return shipping is not covered by us.
  • For customers outside of the US and Canada: Unfortunately, we are unable to provide return labels, and customers will be responsible for covering the cost of return shipping.
 
Our customer service team reviews lost package claims on a case-by-case basis and lost packages are not eligible for a refund.
 
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We do not assume responsibility for any item(s) erroneously returned to us. If you mistakenly send the wrong item(s) or a product from another brand, contact us immediately. We will make every effort to locate and return the item(s) to you. However, we do not guarantee retrieval, and no compensation will be offered for incorrect item(s). Should we manage to locate the item(s) and you wish to have them returned, you may be required to provide a return label or cover the delivery expenses. Furthermore, we neither retain nor store any mistakenly sent items and reserve the right to discard them without prior notification.
For any questions or concerns regarding our return, exchange, and refund policy, please contact our customer service team.

Can I cancel or change my order?

If you need to cancel or change your order, please reach out to our support team right away. We’ll do our best to stop your order from shipping and start the cancellation process.
 
Since we ship orders quickly, your order may already be in the fulfillment process. If that happens, we’ll try our best to prevent shipment, but we can’t guarantee it.
 
If we can’t modify your order before it ships, don’t worry! We can assist with returns or exchanges after delivery, and we’ll cover the return shipping costs.

Can I change my address?

If you need to update your shipping address for an order, please reach out to our support team right away with the correct address. We’ll do our best to update your address.
 
Since we ship orders quickly, your order may already be in the fulfillment process. If that happens, we’ll try our best to prevent shipment, but we can’t guarantee it.
 
If we are unable to modify your address, you will need to contact the shipping carrier directly, as we do not have the capability to make those changes.

How do you ship your orders?

Shipping
 
We offer free shipping on orders over $75 and a $6 flat-rate shipping fee for orders under $75 within the continental U.S. Expedited shipping is available for a flat rate of $15. We ship via DHL.
 
After you place your order, it will be processed in our warehouse, usually within 3-5 business days. Once your order is processed, you will receive a shipping confirmation email with tracking information and an estimated delivery date.
  • Expedited Shipping: If you choose expedited shipping, your order should arrive within 2-3 business days after processing. Standard shipping times may vary based on your location.
 
At this time we only ship to The United States and Canada.
 
If you have any questions about the shipping process, feel free to contact us!

Where Is My Order?

If you're wondering about the status of your order, we’re here to help! Here’s a quick guide to understand where your package might be.
 
Order in Transit
  • If your order is currently in transit and has shown recent movement, please note that it's now in the hands of the shipping carrier. We recommend monitoring the tracking information for updates.
    • If you need a more detailed status, you can reach out directly to the shipping carrier for assistance.
Order Not Shipped Yet
  • If your order has not shipped and it’s past the expected processing window of 3-5 business days, please review your order confirmation email. Occasionally, certain products have an expected ship-by date, which can affect when your order ships.
    • Please Note : If your order contains a pre-order item, the entire order will ship once the pre-order item is ready.
Package Marked as Delivered
  • If you believe your order is lost or stolen, please reach out to our support team. We evaluate lost package cases individually. If we determine that your package was lost or stolen, we can either reship it or provide store credit if the item is out of stock. Please note that we do not offer refunds for lost or stolen packages.
    • If your order shows as delivered but you haven’t received it at the specified address, please notify us within 14 days.
If you have any other questions or need further assistance, don’t hesitate to contact us.

The item I want is out of stock.

If we're planning to restock your size, you’ll see an option to join the waiting list. Simply enter your email address and click "Notify Me." We’ll email you as soon as the item is back in stock.
 
If a product is out of stock and the Join Waitlist is not available, it means we currently have no plans to restock that item. However, we might receive additional stock from returned, unworn merchandise, so feel free to check back regularly.
 
Don’t want to wait? Explore great alternatives by visiting our interactive sites for Compare Shorts and Compare Shirts. 
 
If there’s no waitlist option, stay updated on all product news, future restocks, and more HERE!
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