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Refund and Returns Policy

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RETURNS

How do I return or exchange?

To initiate a return or exchange, please visit our return portal - here.
 
There, you can create a prepaid shipping label to send back your gear. Simply enter your order number along with your email address or zip code to request a return for a refund or an exchange. Please note that shipping fees are non-refundable.
 
Tips for a Smooth Return or Exchange
  • Ship Separately: If you have multiple orders, please return them separately, each with its own postage-paid label to ensure proper processing.
  • Use USPS: Print the shipping label and mail your package via USPS. Be sure to get a receipt for your records. Our warehouse will process your exchange or refund after the first scan from USPS.
  • Schedule a Pickup: For your convenience, you can schedule a free package pickup with USPS. Click here to arrange it: Schedule a USPS Pickup.
 
All exchange and return shipping labels are made through USPS only.
 
Thank you for choosing us! We're here to help make your experience as smooth as possible and if you need further assistance, please do not hesitate to contact our support team.

What are your return, exchange and refund policies?

Returns:
 
Items may be returned within 30 days of purchase if they are unwashed and unworn.
 
  • To initiate a return, please visit our return portal here
  • Returns not submitted through our return portal and those that do not use the return shipping label provided will see a delay in processing.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Refunds are issued for returned items that meet our return criteria and are approved by our team.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
 
Exchanges:
  • To initiate an exchange, please visit our return portal
  • Unwashed and unworn items may be exchanged within 30 days of purchase.
  • Once your exchange is received and inspected, we will ship out the new item(s) promptly.
  • Exchanges not submitted through our return portal and those that do not use the exchange shipping label provided will see a delay in processing.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
 
For any returns requesting a refund, please note that the shipping fee, if applicable, is non-refundable.
 
Abuse of Return or Exchange Policy:
  • We reserve the right to refuse returns or exchanges that do not meet our criteria or that are suspected to be abusive.
  • Abuse of our return or exchange policy, including but not limited to excessive returns or exchanges, may result in the revocation of utilizing return or exchange privileges.
 
International Returns and Exchanges:
 
Currently, we are only able to issue return and exchange shipping labels for orders within the United States and Canada.
  • For customers in the US: We offer free returns or exchanges.
  • For customers in Canada: While we can provide a return label, please note that the cost of the return shipping is not covered by us.
  • For customers outside of the US and Canada: Unfortunately, we are unable to provide return labels, and customers will be responsible for covering the cost of return shipping.
 
Our customer service team reviews lost package claims on a case-by-case basis and lost packages are not eligible for a refund.
 
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We do not assume responsibility for any item(s) erroneously returned to us. If you mistakenly send the wrong item(s) or a product from another brand, contact us immediately. We will make every effort to locate and return the item(s) to you. However, we do not guarantee retrieval, and no compensation will be offered for incorrect item(s). Should we manage to locate the item(s) and you wish to have them returned, you may be required to provide a return label or cover the delivery expenses. Furthermore, we neither retain nor store any mistakenly sent items and reserve the right to discard them without prior notification.
For any questions or concerns regarding our return, exchange, and refund policy, please contact our customer service team.

How do I initiate a return or exchange for an item I received as a gift?

We understand that sometimes gifts aren’t quite right, and we’re here to help make your return or exchange process as smooth as possible. Below are the steps you need to follow to return or exchange an item purchased as a gift.
 
How to Start Your Return or Exchange:
 
To initiate a return or exchange, please visit our Return Portal. You’ll need to provide the following information:
  • Order Number
  • Email Address used to place the order
Once you've entered the required details, you’ll be guided through the steps to complete your return or exchange.
 
Need Help?
 
If you’re having trouble using the return portal or need further assistance, don’t hesitate to contact our Support Team. We’re happy to help!
 
Important Notes:
  • Refunds: Refunds can only be issued to the original payment method.
  • Final Sale Items: Please note that final sale items are not eligible for return or exchange, even if they were purchased as a gift.
 
Full Return Policy:
 
For more detailed information, including specific timelines and conditions, please review our Full Return Policy.

Can I combine multiple returns using one label?

We know it can be a challenge when you have multiple returns to manage, but to ensure a smooth and efficient process, we kindly ask that you follow these guidelines for each return.
 
Here's what you need to know:
  • One Return Request per Order: If you have multiple orders to return, please create a separate return request for each order.
  • Use the Provided Return Label or QR Code: Each return request will provide you with a unique prepaid return shipping label. Please only send back the item(s) associated with the specific label or QR code provided for that order.
 
Why Can't I Combine Returns?
 
We use the details from your return label or QR code to process your return. Combining items from different orders can lead to errors and delays in processing your refund or exchange. Additionally, the shipping label is generated based on the weight of the items being returned, so combining multiple returns could result in the package being rejected and returned to you.
 
For a Smooth Return:
  • Please ensure that you send only the item(s) listed in the return request and associated with the provided return label or QR code.
  • If you have more than one order to return, simply initiate a new return request for each order.
 
Following these steps will help ensure your returns are processed quickly and correctly.
 
Thank you for your understanding and cooperation! If you need further assistance, feel free to reach out to our Support Team.
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